Shipping, Refunds & Policies

1. Shipping Policy

We handle international shipments with the utmost care to ensure your artefacts arrive safely.

Incoterms

Unless agreed otherwise in writing, all shipments are typically made on FOB (Free On Board) Mumbai or CIF (Cost, Insurance, and Freight) basis, depending on the client's preference.

Timelines

• Production Time: 2-4 weeks typically, depending on order volume and customization.
• Shipping Time: Varies by mode (Air: 5-7 days, Sea: 25-45 days).

2. Payment Terms

To initiate an export order, we generally require:

• 50% Advance Payment at the time of order confirmation.
• Balance 50% against the scanned copy of the Bill of Lading (B/L) prior to delivery or via Irrevocable Letter of Credit (L/C) for large orders.

3. Returns & Refunds

Due to the nature of international trade and handcrafted goods, we generally do not accept returns unless the goods are received in a damaged condition.

Damaged Goods

If you receive a shipment that is damaged:

• You must notify us within 48 hours of receiving the shipment.
• Provide clear photographs/videos of the damaged packaging and the product.
• Upon verification, we will offer a replacement in the next shipment or a refund for the damaged value.

4. Cancellation Policy

Orders can be cancelled within 24 hours of placement for a full refund. After this period, if production has commenced, the advance payment may be forfeited to cover raw material and labor costs.