Exports
We handle international shipments with the utmost care to ensure your artefacts arrive safely.
Unless agreed otherwise in writing, all shipments are typically made on FOB (Free On Board) Mumbai or CIF (Cost, Insurance, and Freight) basis, depending on the client's preference.
To initiate an export order, we generally require:
Due to the nature of international trade and handcrafted goods, we generally do not accept returns unless the goods are received in a damaged condition.
If you receive a shipment that is damaged:
Orders can be cancelled within 24 hours of placement for a full refund. After this period, if production has commenced, the advance payment may be forfeited to cover raw material and labor costs.